Get telephone support from B2Brouter
B2Brouter’s main support channel is available in your account.
Communication is via messages, since, because of data protection, our support team can only access information from your account if you open an incident report. Additionally, to guarantee a good support service, in the majority of cases we need to consult your data.
However, there are some cases in which our users can avail of telephone support. This depends on the service they have contracted.
Users who can avail of telephone support
Section titled “Users who can avail of telephone support”Only users of the Enterprise plan can avail of telephone support, because of the complexity of the projects and of more technical processes.
Users of the Enterprise plan have a project manager who they can contact by telehone to solve more technical and complex issues that can arise.
However, we recommend that even users of the Enterprise plan use the support channel for the following reasons:
- The large majority of issues can be solved via this channel, much more efficiently than by phone.
- The creation of the incident report enables us to do an exhaustive follow-up and make improvements to the website to offer our users a much more reliable tool.
Users with moderate telephone support
Section titled “Users with moderate telephone support”Users of the Business plan are provided with telephone support if they request it through the support contact.
Users without telephone support
Section titled “Users without telephone support”Users of the Professional plan and the Basic plan cannot avail of telephone support. However, our specialised support team is prepared to solve any issue through the support channel. In addition, users of the Professional plan have priority support.