Check the status of issued invoices
B2Brouter always informs you of the updated status of your invoices. You have two ways to check the status:
1. In the list of invoices
Section titled “1. In the list of invoices”Through the top main menu, access the Incomes section and then Invoices issued through the options on the top left. This way you can check the status of each issued invoice on the right side of the listing.
2. On the invoice
Section titled “2. On the invoice”Follow the steps above and open the invoice by clicking on the invoice number. Once the invoice is opened, in the upper part, you will find the updated status of the invoice with a colored band.
Meaning of the statuses of issued invoices
Section titled “Meaning of the statuses of issued invoices”The reception of invoice statuses can be different depending on the network through which the invoice was sent. As a general rule, you can find the following statuses depending on the selected sending method:
All shipping methods.
Section titled “All shipping methods.”In all cases and without differentiating between the selected shipping method, B2Brouter provides you with these statuses:
- Draft: the invoice has been created, but has not been sent. As a consequence, the receiver has not received it and it can be edited.
- Sent: the invoice has been sent successfully and, in some cases, this is a final status. For example, if you send an invoice via email. This status appears once the button Issue and send is used.
- Error: for some technical reason, the reason for the invoice could not be fulfilled.
Open networks (FACe, FACeB2B, eFACT, Peppol, etc.)
Section titled “Open networks (FACe, FACeB2B, eFACT, Peppol, etc.)”These are the statuses you can receive when sending invoices through open networks, although it depends on each case:
- Registered: the invoice has been successfully registered and the receiver can already consult it.
- Accepted: the invoice has been accepted by the invoice recipient.
- Reported as paid: the receiver confirms payment of the invoice.
- Rejected: your customer has rejected the invoice for some reason.
Email is a sending method that does not allow status exchange. It is for this reason that, apart from those mentioned at the beginning, you can only receive the status Read, which refers to the fact that the receiver has received and opened the invoice.
Check the reasons for rejection
Section titled “Check the reasons for rejection”In the case of receiving the rejection of an invoice, you can consult the reason in detail through two spaces:
1. At the top of the invoice Open an invoice by clicking on the invoice number and at the top you will find the current status. If it is rejected, you can also consult the reason specified by the receiver.
2. In the activity Open an invoice by clicking on the number and, at the bottom, you will find the Activity box. In this section, you can check all the steps the invoice has gone through. You will also find the status changes and, if you receive a rejection status, you can consult the reason by clicking on the + symbol.