Open a support ticket in B2Brouter
If you have any doubts about how B2Brouter works or you have an issue with an invoice, you can use the Support option to contact our team, which will provide you with a solution.
To open an incident report in Support you have to follow these steps:
- Log into your account in B2Brouter.
- Once you have entered, use the Support option at the top right of the screen.
- Then select Support.
- On the next page click on the option Open ticket.
A form appears that enables you to add information that you want to send to us:
- Indicate a Subject.
- Add a Message
- With the option Select files you have the possibility of attaching a file.
It is important to provide us with as much information and as much detail as possible. This will help us to better understand your doubt and provide you with a smoother and swifter answer. Also remember to indicate the number of the affected invoice, where relevant.
Once we have received your message we will reply as quickly as possible. Bear in mind that we reply to all our users, regardless of the plan they have contracted. Nevertheless, users with the Premium plans have priority, so if you are a Basic plan user we ask you for some patience, because there might be a slight delay.