Transfer B2Brouter account ownership

If you need to access an account or company that already exists in B2Brouter, you should not request a change to the account tax ID. In this case you must request an ownership transfer.

Difference from changing the tax ID

An ownership transfer is used to recover or request access to a company that is already linked to another user.

If what you need is to modify the tax identifier of your current account, see the guide How to change the account ID number.

When you need to request an ownership transfer

You should follow this process when:

• You have registered with a new email address.
• You are creating your company in B2Brouter.
• The system detects that the tax ID already exists and tells you that the identifier is already associated with another account.

How to request an ownership transfer

1. Sign up to B2Brouter with the new email address you want to use from now on.
2. Access the new account.
3. Create the company and enter the corresponding country and tax ID.
4. Click Continue.

If the tax ID already exists in B2Brouter, the system will tell you and show you the available options to recover or request ownership of the account.

If you recognise the email shown

If the screen shows part of the email address associated with the account and it is an address you know or can access:

1. Select Yes, it is mine or it belongs to a person known to me.
2. Click Request transfer of ownership.
3. Wait for the person who receives the notification to accept the transfer.

If you do not recognise the email or cannot access it

If you do not recognise the email address shown or you know it but cannot access it:

1. Select No, I do not recognise this email address.
2. In the Comment box, explain the reason for your request.
3. Use Upload file to attach the required documentation.
4. Click Contact to send the request to the support team.

Required documentation

For the support team to validate the request, you must provide:

• The reason for the ownership transfer request.
• An image of the correct company tax ID.
• A copy of the applicant’s ID or identity document.

What happens next

Our support team reviews the information and documents provided. If everything is correct, they accept the request and you receive an email notification confirming that you now have access to the company.