Set up two-factor authentication

Two-factor authentication adds an extra layer of security to your B2Brouter account. When it is enabled, in addition to your password you must enter a temporary code generated by a TOTP app on your mobile device.

If you do not have access to the device at some point, you can use a backup authentication code that you generated earlier.

Before you start

• You must be able to access your B2Brouter account.
• You need a TOTP app on your mobile device, such as Google Authenticator, Authy or Duo Mobile.
• When you generate backup authentication codes, keep them in a safe place. Each code can only be used once.

Enable two-factor authentication

1. Go to your User profile.
2. In the Password and authentication section, go to Two-Factor Authentication and click Enable.
3. Scan the QR code with your TOTP app.
4. Enter the Code generated by the app.
5. Click Enable.

From that moment on, each time you sign in to B2Brouter you will be asked for a verification code.

Generate backup authentication codes

After enabling two-factor authentication, we recommend generating backup authentication codes:

1. From your User profile, go to Password and authentication.
2. In the Authentication codes section, click Generate backup codes.
3. Enter your current two-factor authentication code and click Accept.
4. B2Brouter will show you 10 one-time codes. Keep them in a safe place.

If you generate new codes, the previous ones become invalid.

Disable two-factor authentication if you still have access

1. Go to your User profile.
2. In Password and authentication, in the Two-Factor Authentication section, click Disable.
3. Enter your current two-factor authentication code.
4. Click Disable.

If you do not have the code from the TOTP app but still have an unused backup authentication code, you can also use it to disable two-factor authentication.

Recover access if you have lost the TOTP app

If you do not have access to the TOTP app and you do not have any unused backup authentication codes left, you must ask our support team to disable two-factor authentication manually.

To submit the request, provide the following information:

• The email address associated with the account.
• The company identifier.
• A copy of your ID, tax ID card or identity document.

Our team will review the documentation manually and, if the information is correct, they will disable two-factor authentication. You will receive an email once the process has been completed.