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API reference

Recover access to your B2Brouter account

If you cannot remember the email address to access your account or you are creating a new company but the system informs you that the identifier already exists on B2Brouter, you need to follow these steps to retrieve or request ownership:

  1. Sign up to B2Brouter creating the user name you want to use from now on.
  2. Log into B2Brouter with the user data you have just created.
  3. Once you have accessed the new account, select the country of the company and add the identifier.
  4. Finally, click on the option Continue.

The system informs you that the identifier is already being used on B2Brouter and it provides you with a fragment of the email associated with the account. Scrolling down, you find various options that you have to follow to be able to retrieve the account:

  1. Yes, it is mine or it belongs to a person known to me: This option is not always available. If it does not appear, you can only proceed by following step 2.

Select this option if you know the owner of the previously mentioned email address or if it is an email account to which you have access. The request is sent to the email address and the recipient has to accept it by following the steps in the message.

Finally, choose the option Request transfer of ownership and wait until the recipient of the email accepts ownership.

  1. No, I do not recognise this email address: If you do not recognise the email address provided or you recognise it but cannot access it, you must select this option. In doing so, you request the transfer of ownership to our Support Department.

There is a number of instructions that you need to follow carefully to complete the request. In short, they are the following steps:

a. In the Comment box, explain the reason for requesting ownership.

b. Use the option Upload file to upload the NIF or photocopy of the ID document, in relation to the request you are making.

c. Choose the option Contact the support team.

Finally, our support team receives the request. They validate the information and if everything is correct your request is accepted. Once this has been done, you receive an email notification and you have access to the company.