Cancel a B2Brouter subscription

To cancel a subscription, go to the Account subscription section by clicking the icon and click Renewal and payment, located in the left-hand menu.

From this section you can:

• Review and update your payment method.
• Check the subscription renewal date.
• Cancel the subscription.

To complete the cancellation, click the Cancel subscription button. Once done, you will receive a confirmation email with the cancellation details.

Effects of the cancellation

• Professional or Business subscription

  • The cancellation is processed immediately, but the subscription remains active until the renewal date.
  • You will receive a confirmation email with the expiration date and recommendations (e.g., download important data or complete pending projects).
  • During this period, you can reactivate the subscription at any time by clicking the Reactivate subscription button.
  • If it is not reactivated, the subscription will expire on the renewal date and your access to the service will be suspended.

• eDocExchange subscription (monthly)

  • Subscriptions can only be cancelled if they are on a monthly basis.
  • The cancellation takes effect immediately and the subscription is deactivated on the same day it is processed.
  • You will receive a confirmation email indicating that you no longer have access to Premium features and that your account has been converted to Basic.
  • Any unused transactions will be lost.
  • If there is an excess of transactions, it will be invoiced at the time of cancellation.
  • If you change your mind, you can re-subscribe directly from the web application.